What tools are you using to drive your customer engagement and ROI?
As an agency it’s imperative to have effective and efficient communication with your clients. Did you know that research has shown SMS open rates are as high as 98%, compared to 20% for emails? Research also shows the average response time for a text message is only 3 minutes, the average response time to an email is 3 hours.
Reach any client or prospect in seconds.
Quick customer responses streamline your agency’s service work allowing your team to spend more time marketing to customers. In any demographic customers use their cell phones dozens of times per day. Over 50% prefer texting for support. Some of the most common service inquiries that can be handled with NextText include payments, policy status, documents and more.
How your agency will grow with NextText in 2020.
- Improved customer support
- Build a better relationship with your clients
- Personalized account updates
- Prompt response times
- Get referrals and win more leads
- Increase customer retention
- NextText is a great channel to encourage your clients to buy other policies they need and up-sell during renewals
- More appointments with your prospects and customers
There’s no doubt that SMS messaging has changed the way we communicate with each other. It’s quick, highly engaging and often a preferred communication method. To watch an interactive video tutorial on how NextText can help your agency achieve your sales goals, please click here. Happy selling!